Configuring Cisco CallManager Attendant Console to Access Voice Mail >To access voice mail from Cisco CallManager Attendant Console, you must >include information about >each voice-mail system in the appropriate system file on the Cisco >CallManager Attendant Console >server. To configure the system file, perform the following procedure: >Procedure

Step 1

On the Cisco CallManager Attendant Console server, open the >VoiceMailProfilesExample.xml file that

is located in the ..\Program Files\Cisco\CallManagerAttendant\etc directory.

Step 2

Copy the contents of this file into the VoiceMailProfiles.xml file >that is located in the same

directory.

Step 3

For each voice-mail system that Cisco CallManager Attendant Console >needs to access, provide the >following information: >? Voice-mail profile name >? Voice-mail pilot number >? DTMF sequence that Cisco Attendant Console uses to call the voice-mail >system for internal callers >? DTMF sequence that Cisco Attendant Console uses to call the voice-mail >system for external callers >? Number of seconds that Cisco Attendant Console waits to enter the DTMF >sequence after >connecting to the

voice-mail system.

Step 4

Save and close the VoiceMailProfiles.xml file