Call Consult Transfer

Unanswered Question
Mar 11th, 2008
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Hi there,

I'm trying to use the CallConsultTransfer step.. but i'm not sure if i'm using this correctly..

CallConsultTransfer will try to reach the destination number, if avaliable, it'll transfer.. if busy, I could play a message.. or redirect to another part os the script..

is it right ?

Not working...


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simonandorfi Wed, 03/12/2008 - 02:13
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you are talking about CRS?

If you can use the "busy" depends on your deployment. If these numbers are external the UCX will just do "fire and forget" -> This busy can only used with internal devices or other (IP-IVR - CVP) szenarios.

andrei.goncalves Wed, 03/12/2008 - 03:20
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Hi !

yes.. I'm using CRS ...

I'm trying to tranfer to another IPphone.. in this same cluster..

is that what CallConsultTransfer does ? check if the number is avaliable... then transfer.. if busy, I could create a prompt till the number is avaliable.


simonandorfi Wed, 03/12/2008 - 09:00
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for these stes, just use the call redirect step. If destination is busy you can play a promt to the caller and try again in a few secons (or in a loop)

CallConsultTransfer is used for to outpulse DTMF digits once the destination answers.


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