Does anyone know of a way to redirect the call to a CTI RP if the caller stays on the line after the agent hangs up? We want to redirect the caller to a customer survey if the caller stays on the line. If it can be done, is it a one size fits all? In other words, will it only direct to one and only one CTI RP? We have several departments with their own surveys they want implemented. Somehow, the caller needs to be redirected to the relevant CTI RP based on which ICM DNIS they came through. We have ICM 7.0, Call Manager 4.2(3) and IVR 4.04.