Tray Stoutmeyer Tue, 03/11/2008 - 20:43
User Badges:
  • Cisco Employee,

If this is a unified messaging environment, this is supposed to happen. Honestly, I am not sure what your question is without further clarification/explanation of your question, what your voice messaging environment is, etc. Could you give me a little more info so I can help you better?


Thanks!


Tray

emiller001 Tue, 03/18/2008 - 11:08
User Badges:

Tray,


I have a few user's who claim they do not get notified by phone or message light, when they have a message. They do, however, see their messages in their Outlook Inbox.


Hope this explains a little more.

Steven Landon Tue, 03/18/2008 - 11:14
User Badges:

Their outlook client is configured to download messages to the local PAB. When they do this, the messages are removed from Exchange and are now stored locally.


They must configure their Outlook client to leave the messages in Exchange.

emiller001 Tue, 03/18/2008 - 11:22
User Badges:

Thanks for your quick reply:

Do you mean .pst (personal folder file)? 2 of the user's messages remain on the exchange server. They are not downloaded to a personal folder file.

Any other thoughts?

Steven Landon Tue, 03/18/2008 - 11:32
User Badges:

yes, i meant .pst


as mentioned. the messages must remain in the inbox.


also, if the message is marked read in Exchange, the MWI will turn off as well.

Ginger Dillon Tue, 03/18/2008 - 11:20
User Badges:
  • Blue, 1500 points or more

Hi -

Another reason this can happen - user's Outlook has customized rule to move voice messages to a special folder in Outlook. The AvNotifer service that synchs message waiting needs to have the voice message in the Inbox folder, not another folder, to set message waiting lamp instruction. And one other thing that came to mind, check to see if these users are using Outlook in cached mode. Should not be ...

Ginger

emiller001 Tue, 03/18/2008 - 11:33
User Badges:

Thank you for your reply;


These user have no rules set to move mail as it arrives, but one thought, they all have some type of a PDA device. Could this be a potential problem?

emiller001 Tue, 03/18/2008 - 12:07
User Badges:

I don't know. Do you know anything about Blackberrys? I know when the messages come into Outlook, they also go to the Blackberry.

But this User did say he working fine until a week ago.....



Steven Landon Tue, 03/18/2008 - 12:17
User Badges:

blackberrys usually will mark a message as read in Exchange if they are "read" or simply highlighted long enough.


as far as what started happening a week ago.....


was there an upgrade to your BES server recently?

emiller001 Tue, 03/18/2008 - 12:22
User Badges:

I'm assuming you mean our Unity Server or Call Manager? No updates lately.

Actions

This Discussion