CME: IP Communicator - CTL update failed

Unanswered Question
Mar 12th, 2008
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Friends,


I am using CME 4.1 on 2811 router and registering IP communicator

2.1.1.0with it. there are two problems i m facing that i think

interconnect with

each other.

First, when i run ip communicator softphone, phone successfully register

with cme but in status messages it show error messages you can see below:


Error Verifying Config Info

SEP00123F0ACD79.cnf.xml

CTL update failed


Other issue is when i make call from one softphone to other, call connected

successfully but if i press Hold button, i don't hear moh i stored in flash

and configured with moh command. Please go through the configuration find

below:


telephony-service

max-ephones 20

max-dn 20

ip source-address 10.0.0.2 port 2000

cnf-file location flash:

max-conferences 8 gain -6

moh music-on-hold.au

transfer-system full-consult

!

!

ephone-dn 1

number 2001

!

!

ephone-dn 2

number 2003

!

!

ephone 1

device-security-mode none

mac-address 0012.3F0A.CD79

type CIPC

button 1:1

!

!

!

ephone 2


device-security-mode none

mac-address 000A.E4C3.7199

type CIPC

button 1:2


Please help me regarding these issues.. Waiting for your positive response.


Best Regards

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paolo bevilacqua Wed, 03/12/2008 - 05:30
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Hi,


regarding the ctl files, unless you use phone security, you can ignore that message.


regarding MOH, when you place a call on hold, if the other party is external, will hear MOH, if it is internal will hears periodic beeps.


Hope this helps, please rate post if it does!



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