CME: IP Communicator - CTL update failed

Unanswered Question
Mar 12th, 2008
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I am using CME 4.1 on 2811 router and registering IP communicator it. there are two problems i m facing that i think

interconnect with

each other.

First, when i run ip communicator softphone, phone successfully register

with cme but in status messages it show error messages you can see below:

Error Verifying Config Info


CTL update failed

Other issue is when i make call from one softphone to other, call connected

successfully but if i press Hold button, i don't hear moh i stored in flash

and configured with moh command. Please go through the configuration find



max-ephones 20

max-dn 20

ip source-address port 2000

cnf-file location flash:

max-conferences 8 gain -6


transfer-system full-consult



ephone-dn 1

number 2001



ephone-dn 2

number 2003



ephone 1

device-security-mode none

mac-address 0012.3F0A.CD79

type CIPC

button 1:1




ephone 2

device-security-mode none

mac-address 000A.E4C3.7199

type CIPC

button 1:2

Please help me regarding these issues.. Waiting for your positive response.

Best Regards

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paolo bevilacqua Wed, 03/12/2008 - 05:30
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regarding the ctl files, unless you use phone security, you can ignore that message.

regarding MOH, when you place a call on hold, if the other party is external, will hear MOH, if it is internal will hears periodic beeps.

Hope this helps, please rate post if it does!


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