Can anyone direct me to information about the easiest way to set set overflow steps, that would send calls from one CSQ (if no agents ready) to another CSQ group to look for a ready agent?
I'd like the system to continue looking for a ready agent in the first CSQ group, while also looking for a ready agent in the second (overflow) CSQ.
I would appreciate any guidance on how to go about setting this up.
CRS - 3.5(4)SR2
OS A 2000.4.4 ASR1
Cisco Application Administration - 3.5(4)