PSTN calls drop

Unanswered Question
Mar 12th, 2008

CallManager 4.1(3)

Calls to/from PSTN are dropping intermittently. Internal calls for same cluster is fine.

No event viewer messages on the subscriber server.

Gateways are two Cisco 3745 with 2 PRIs on one and one on the other. Nothing in the GW logs.

Gateways were upgraded with c3745-adventerprisek9-mz.124-13e.bin 5 days ago. Issue has been reported this morning.

I have this problem too.
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Paolo Bevilacqua Wed, 03/12/2008 - 11:59

Hi, can you check "show controllers E1" or T1 if you have that for slips ? Chances are you need network-clock commands

metuzuner Wed, 03/12/2008 - 17:01

"show controller t1" returns:

T1 1/0 is up.

Applique type is Channelized T1

Cablelength is short 133

No alarms detected.

alarm-trigger is not set

Soaking time: 3, Clearance time: 10

AIS State:Clear LOS State:Clear LOF State:Clear

Version info Firmware: 20060927, FPGA: 20, spm_count = 0

Framing is ESF, Line Code is B8ZS, Clock Source is Line.

CRC Threshold is 320. Reported from firmware is 320.

Data in current interval (167 seconds elapsed):

0 Line Code Violations, 0 Path Code Violations

0 Slip Secs, 0 Fr Loss Secs, 0 Line Err Secs, 0 Degraded Mins

0 Errored Secs, 0 Bursty Err Secs, 0 Severely Err Secs, 0 Unavail Secs

Total Data (last 24 hours)

2672 Line Code Violations, 3059 Path Code Violations,

0 Slip Secs, 0 Fr Loss Secs, 0 Line Err Secs, 0 Degraded Mins,

0 Errored Secs, 0 Bursty Err Secs, 2 Severely Err Secs, 1917 Unavail Secs

Paolo Bevilacqua Thu, 03/13/2008 - 05:08

Hi, no slips but many errors. Monitor the router and check if at the time the calls drops, the errors increase.

metuzuner Thu, 03/13/2008 - 12:00

Turned out to be a DTCI equipment on the network side of pstn. Also, Cisco looked at the GW and couldn't find anything wrong.

Thank you.


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