Phonebook groups in CAD

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Mar 12th, 2008
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Is there a way to create groups in the phone book (Make Call)?

If not, is there any way to program a much nicer phone book that can use the agent to call?

If only it could be maximized...

Perhaps a newer version has an improved phonebook?

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smalkeric Tue, 03/18/2008 - 14:52
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IPCC Express (3.x) the phonebook was a .CSV file in the Desktop_config/config folder. In IPCC Express 4.X, phonebooks are saved internally and not as a .CSV file.

jarmitage Tue, 03/18/2008 - 16:57
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Hi Nicky,

Have you tried using the "Notes" field for your groups?

You can click on any of the column headings from the "Make a call" screen to sort by that field.

Also, if you're inclined to use keyboard over the mouse, Alt-P will move you to the first entry in your phone book. Typing the first few letters of the entry skips directly to that entry.



NickyPrecht Wed, 03/19/2008 - 01:34
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Yes I have tried the notes field.

I even added extra fields to the phonebook, but it is not enough.

The phonebook window is fixed in size and there isn't a lot of room for extra columns.

The problem is that I need to call secondlevel groups. There is several for windows, *nix, applications and at night the numbers change.

Therefore I need to group them somehow.

I need some kind of API og a better phonebook for that

jarmitage Wed, 03/19/2008 - 08:50
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Hi Nicky,

I feel your pain. The newer versions of CAD don't seem to have any improvements to the personal phone book over the version you're running.

The only workaround I can think of for your case would be to use the integrated web browser (if that's enabled on your version).

If you export your contacts into a table, you can use the Prototype javascript library to make it sortable.

There's a live demo here:




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