Call Peripheral Variables IPCCE

Answered Question
Mar 13th, 2008
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Hi


any can please explain the concept of call peripheral variables in ipcce scripting ?


im not getting used to it


please reply

many thanks

manoj

Correct Answer by Riccardo Bua about 9 years 2 months ago

Hi,


this should help:


http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/ipcc_enterprise/ipccenterprise7_0/user/guide/ipce70sg.pdf


page 136 and following.


What are Call Control Variables?


Call control variables provide information about the current contact that is being routed by thescript. Call control variables include information about where the route request came from,contact classification data, and data to be passed to the peripheral that receives the contact.


Regards,


Riccardo


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Correct Answer
Riccardo Bua Thu, 03/13/2008 - 02:10
User Badges:
  • Cisco Employee,

Hi,


this should help:


http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/ipcc_enterprise/ipccenterprise7_0/user/guide/ipce70sg.pdf


page 136 and following.


What are Call Control Variables?


Call control variables provide information about the current contact that is being routed by thescript. Call control variables include information about where the route request came from,contact classification data, and data to be passed to the peripheral that receives the contact.


Regards,


Riccardo


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