IPCC Express premium - 4.0(5)
Hi, I have a question regarding the Set Enterprise Data Step. This works fine when passing a call to a contact service queue, and then onto an agent -> Enterprise Date gets shown in the Agent Desktop. It also works fine if I use a Call Redirect step to pass the call onto a preferred agent.
However : if I use a Call Consult Transfer step, then no Enterprise Data is shown in the Agent Desktop. Same problem when using the Connect Step without a Select resource. I don't want to use the redirect step because then I loose control over the call.
Any ideas why this happens with the Call Consult Transfer step ?