Set Enterprise Data

Unanswered Question
Mar 13th, 2008
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IPCC Express premium - 4.0(5)


Hi, I have a question regarding the Set Enterprise Data Step. This works fine when passing a call to a contact service queue, and then onto an agent -> Enterprise Date gets shown in the Agent Desktop. It also works fine if I use a Call Redirect step to pass the call onto a preferred agent.


However : if I use a Call Consult Transfer step, then no Enterprise Data is shown in the Agent Desktop. Same problem when using the Connect Step without a Select resource. I don't want to use the redirect step because then I loose control over the call.


Any ideas why this happens with the Call Consult Transfer step ?


Many Thanks


Nik.

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hadbou Wed, 03/19/2008 - 09:24
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To resolve this issue, perform these steps:


Open a cmd prompt.


Run IPUpdate from C:\Program Files\cisco\desktop_config\util, and update the IP address.

If the procedure fails to update the IP address, perform these steps:


Go to C:\Program Files\Spanlink, and copy the entire folder to a safe location. Delete the Spanlink folder.


Go to Registry, and copy the HKEY_LOCAL_MACHINE\SOFTWARE\Spanlink hive to a safe location. Delete the Spanlink hive.


Re-run CRS setup.

nikolaas.noyez@... Thu, 03/20/2008 - 00:04
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hadbou,


thanks for the reply... but I can't seem to find the \util directory, nor the IPUpdate tool. probably for another version of CRS ?

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