we're mainly using Cisco 7961 and 7971 devices for which we use a custom softkey layout.
Now I'd like to modify this layout in Callmanager 4.3 by adding or removing some softkeys.
So our staff likes to have a key to suppress incoming calls or to directly forward incoming calls without receiving.
When I choose "Ring In" in the Softkey Layout Configuration in CM I only find "Undefined", "Answer" and "Immediate Divert" while the last two are already in use.
Now what does "undefined" mean and how can I "define" it and how can I add features like "Direct Transfer" or "End Call" which aren't choosable in the left of the two columns ?
Thanks for helping !