Warning message

  • Cisco Support Forums is in Read Only mode while the site is being migrated.
  • Cisco Support Forums is in Read Only mode while the site is being migrated.

Modifying softkey layout in CM

Unanswered Question
Mar 13th, 2008
User Badges:

Hi there,

we're mainly using Cisco 7961 and 7971 devices for which we use a custom softkey layout.

Now I'd like to modify this layout in Callmanager 4.3 by adding or removing some softkeys.

So our staff likes to have a key to suppress incoming calls or to directly forward incoming calls without receiving.

When I choose "Ring In" in the Softkey Layout Configuration in CM I only find "Undefined", "Answer" and "Immediate Divert" while the last two are already in use.

Now what does "undefined" mean and how can I "define" it and how can I add features like "Direct Transfer" or "End Call" which aren't choosable in the left of the two columns ?

Thanks for helping !

  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 3 (1 ratings)
iptuser55 Thu, 03/13/2008 - 07:30
User Badges:
  • Silver, 250 points or more

You are limited to what is in the softkey template. The undefined is not usable, you can not move the keys around from one state to another

NiclasCpm Thu, 03/13/2008 - 07:52
User Badges:

Had the limitation been set by an administrator or is it by design ?

Beyond "On Hook", "Off Hook", "On Hold", etc. I also find this "Undefined"-key. Why is it there when I cannot use it ?

It's too bad that I only have three softkeys available for "Ring In". What do CCM admins do if they need more or certain features ?

Jaime Valencia Thu, 03/13/2008 - 08:16
User Badges:
  • Cisco Employee,
  • Hall of Fame,


that is by design, you can certainly have more softkeys but that requires the support of the Cisco DEV team to add them into the system.

we've been hearing a long time about the limited softkeys and the fact is that you can change and add more but that means some more resources ($) into this, the product only provides the softkeys the developers thought were necessary at any given time, you need the DEV support because the softkeys need to be enabled to be used on other states if they're not in the default list



if this helps, please rate

NiclasCpm Thu, 03/13/2008 - 09:57
User Badges:

Thanks for the reply javalenc.

Well, I guess we're stuck then. Too bad that the configuration is that limited.

Well, we'll inform our staff about that and - if urgently wished - will contact the DEV. :|




This Discussion