Unanswered Question
Mar 13th, 2008
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I have an integration of a CCM 4.x system with a

UCCX 4.1 system.

The CCM 4.x system is using AD as an external


The contact center sees alot of personnel turnover

due to the nature of their business and has

operationally came to the conclusion that

reusing those AD accounts of departed employees

was a simple way of account management.

When renaming the attribute that CCM keys off

of for a UserID CCM seems to work (CCMUser,

Extension Mobility) fine. UCCX doesn't seem

to like this as the account may not be seen

as an agent or supervisor.

TAC is suggesting that renaming a UserID is not

possible. TAC suggests that the original record

needs to be deleted from UCCX then AD, and then

a new account in AD be created and then in UCCX.

Has anyone else worked through this?

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daljeetsingh1_2 Mon, 10/13/2008 - 00:50
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I have the same issue regarding the agents, CUCM is AD integrated and i can see the users but they are greyed out, i can make them agents. Did you find any solution? and BTW the compatibility matrix doesnt tell anything about the question asked.

If you have found the answer, please let me know as well.

Many thanks,



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