Extension Mobility log out error CM6.1

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Mar 13th, 2008
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I have just configured Extension mobility on CM 6.1 and every once and a while I receive an error of "[6]-database error" when someone logs out. When this does happen I am only able to fix the problem by deleting the phone and reinstalling it in CM. I have tried to reset the EM service but because this is a production server I have not gone any farther with resetting services.


Has anyone seen this before and if so does anyone know of a fix for this.


Thanks

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Rob Huffman Thu, 03/13/2008 - 21:13
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Hi Devin,


I would open a TAC case for this one. There are a number of bugs (usually EM Login) that give this error "[6]-database error". Here are three of them ;


CSCsg73474


CSCsd27551


CSCsi35186



CSCsg73474

Extension Mobility logins fail with an Error 6 Database failure.


Conditions:


Already running a CallManager version with the fix for CSCsd27551 (5.0(4)ES1

and later).


Workaround:


1. Restart the publisher to recover temporarily.

2. Contact the TAC engineer to follow the steps in "Workaround" enclosure to

workaround the problem without rebooting the server.



1st Found-In

5.0(4)

5.0(4.1101.2)


Fixed-In

5.0(4.2137.1)

5.1(1.3106.2)

5.1(1.3106.5)

5.1(1.3107.1)

5.1(1.9131.47)

5.1(2.1000.11)

6.0(0.9901.233)

6.1(1.1000.11)



Hope this helps!

Rob

Tommer Catlin Fri, 03/14/2008 - 09:34
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I had this problem also in 6.0. Check your RTMT and that you do not have any dbreplication errors. If you do, then get on the phone with TAC.

devin-chamberlain Fri, 03/14/2008 - 09:52
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This may be a dumb question but where would I find the dbreplication errors in the RTMT?

Tommer Catlin Fri, 03/14/2008 - 10:01
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It would be in the callmanager log files (application, system, etc)

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