Extension Mobility log out error CM6.1

devin-chamberlain · ‎03-13-2008

I have just configured Extension mobility on CM 6.1 and every once and a while I receive an error of "[6]-database error" when someone logs out. When this does happen I am only able to fix the problem by deleting the phone and reinstalling it in CM. I have tried to reset the EM service but because this is a production server I have not gone any farther with resetting services.

Has anyone seen this before and if so does anyone know of a fix for this.

Thanks

Rob Huffman · ‎03-13-2008

Hi Devin,

I would open a TAC case for this one. There are a number of bugs (usually EM Login) that give this error "[6]-database error". Here are three of them ;

CSCsg73474

CSCsd27551

CSCsi35186

CSCsg73474

Extension Mobility logins fail with an Error 6 Database failure.

Conditions:

Already running a CallManager version with the fix for CSCsd27551 (5.0(4)ES1

and later).

Workaround:

1. Restart the publisher to recover temporarily.

2. Contact the TAC engineer to follow the steps in "Workaround" enclosure to

workaround the problem without rebooting the server.

1st Found-In

5.0(4)

5.0(4.1101.2)

Fixed-In

5.0(4.2137.1)

5.1(1.3106.2)

5.1(1.3106.5)

5.1(1.3107.1)

5.1(1.9131.47)

5.1(2.1000.11)

6.0(0.9901.233)

6.1(1.1000.11)

Hope this helps!

Rob

Tommer Catlin · ‎03-14-2008

I had this problem also in 6.0. Check your RTMT and that you do not have any dbreplication errors. If you do, then get on the phone with TAC.

devin-chamberlain · ‎03-14-2008

This may be a dumb question but where would I find the dbreplication errors in the RTMT?

Tommer Catlin · ‎03-14-2008

It would be in the callmanager log files (application, system, etc)