Running CVP 4.0 and CCM 6.0 and ICM 7.2.2 - CVP comprehensive model with SIP Proxy. Remote G729 site with CCM location-based CAC both CallCentre and regular IPT Calls traverse the WAN to Remote Site and back.
When Call is routed to agent at remote site, but there is no available BW, the call is disconnected. Is there any way for CVP/ICM to control the call and maybe place it back in the Q ???