CVP CallControl on CCM

Unanswered Question

Running CVP 4.0 and CCM 6.0 and ICM 7.2.2 - CVP comprehensive model with SIP Proxy. Remote G729 site with CCM location-based CAC both CallCentre and regular IPT Calls traverse the WAN to Remote Site and back.

When Call is routed to agent at remote site, but there is no available BW, the call is disconnected. Is there any way for CVP/ICM to control the call and maybe place it back in the Q ???



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gogasca Thu, 03/20/2008 - 23:08
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When you say not available BW CCM should send a disconnect cause in the release message

then pass that at CTI layer | VoIP signalling

We should get an error code and script should be able to handle that.

Im not an expert in ICM scripting but we should be able to handle the error as any other error.

You may open a 1 TAC case with us to check hat the Callcenter side is recieving when CCM errors out


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