03-14-2008 11:23 AM - edited 03-15-2019 09:28 AM
I am getting reports from people in our offices that all of a sudden their phone goes blank which in turn causes the PC connected to the phone to loose connectivity. Here is what they have told me they do. They connect the PC directly in to the wall jack that the phone was connected to and the PC connects. They then take another phone and connect it to the jack in question and that phone works. They then take the phone in question and connect it to another jack and it works again. So they that the original phone and reconnect it to the original jack in it still will not work. I checked the interface for errors and there are none. Now I am being told it is happening and another location. I cannot confirm what they are telling me but I don't think they are misleading me...but this makes no sense to me. Has anyone seen or heard of anything like this?
Thanks,
Burleyman
03-14-2008 11:36 AM
Which SW do you have on the phones ?
03-14-2008 11:50 AM
You will have to forgive me I am not overly well versed at VoIP but are you asking for like Call Manager?
03-14-2008 11:52 AM
There is software on the phone too. If you don't manage the system, you can have the person that does to do some simple sanity checks.
03-14-2008 12:05 PM
Sorry....I have it now. That is where I got that info from. He is blaming the switching gear which is what I take care and I don't think that is it but who knows. I have the SW off the phone sorry for the confusion....
MAC Address XXXXXX
Host Name SEPXXXXXX
Phone DN XXXXXX
App Load ID jar41sccp.8-3-2SR1.sbn
Boot Load ID 7961G-GE_64-02070631Amd64megRel.bin
Version SCCP41.8-3-2SR1S
Expansion Module 1
Expansion Module 2
Hardware Revision 1.0
Serial Number XXXXXX
Model Number CP-7961G-GE
Message Waiting No
UDI phone
Cisco IP Phone 7961G-GE, Global, Gig Ethernet
CP-7961G-GE
V02
FCH1149AHK6
Time 3:21:57p
Time Zone Eastern Standard/Daylight Time
Date 03/14/08
03-14-2008 12:35 PM
Is there anything in the logs on the phone I should look for?
03-14-2008 01:32 PM
No really. The thing is that the phone crash. Suggest you downgrade to 8.2.2SR4S that should be more stable.
03-17-2008 07:04 AM
Is there a known issue with the software? Can you send me a link?
thanks,
Burleyman
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