Riccardo Bua Mon, 03/17/2008 - 06:32
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  • Cisco Employee,

Hi Latricia,


would you mind please clarify what you are after and why you need it?


Cisco Support Tools are outlined here:


http://www.cisco.com/en/US/products/ps5905/index.html


Beware you would need an additional server to deploy this software, URL to download requiring a valid IPCCE support contract/login is the following:


http://tools.cisco.com/support/downloads/go/PlatformList.x?sftType=Cisco%20Contact%20Center%20Support%20Tools%20Software%20Releases&mdfid=279154008&treeName=Customer%20Contact&mdfLevel=SERIES&url=null&modelName=Cisco%20Support%20Tools&isPlatform=N&treeMdfId=268439682


There is a User Guide available to help you with the basic configuration/usage.


If you have more specific questions please ask.


Regards,


Riccardo


PS Please rate useful posts accordingly.

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