support tools software

Unanswered Question
Mar 14th, 2008

is there a support tool for IPCC enterprise? If so, we on cisco site can I find it? all I see the one for IPCC express

I have this problem too.
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rbua Mon, 03/17/2008 - 06:32

Hi Latricia,

would you mind please clarify what you are after and why you need it?

Cisco Support Tools are outlined here:

http://www.cisco.com/en/US/products/ps5905/index.html

Beware you would need an additional server to deploy this software, URL to download requiring a valid IPCCE support contract/login is the following:

http://tools.cisco.com/support/downloads/go/PlatformList.x?sftType=Cisco%20Contact%20Center%20Support%20Tools%20Software%20Releases&mdfid=279154008&treeName=Customer%20Contact&mdfLevel=SERIES&url=null&modelName=Cisco%20Support%20Tools&isPlatform=N&treeMdfId=268439682

There is a User Guide available to help you with the basic configuration/usage.

If you have more specific questions please ask.

Regards,

Riccardo

PS Please rate useful posts accordingly.

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