Alert for Agent Not Ready after missed call

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KRISTINE OBrien Fri, 03/14/2008 - 15:19
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I would be interested to find out if anyone has a solution as well. Or if there is a way to keep the agent in a ready state if they miss a call.

Rob Huffman Sat, 03/15/2008 - 09:37
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Hi Kristine,


Here is a good Cisco Tech Note that explains this functionality;


Change Agent State to "Ready" After Not Answering a Call


From this good doc;


http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_qanda_item09186a0080227b1b.shtml


Hope this helps!

Rob


KRISTINE OBrien Wed, 03/19/2008 - 09:19
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Hey Rob,


Those instructions worked...Thanks so much for the help and quick response....


Kristine

david.macias Mon, 03/17/2008 - 14:54
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I've never seen one, however if you're using CTIOS you might be able to custom code something that might fit your needs. Additionally, there might be something you can do with a CAD workflow, however I've never tried this either.


david

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