03-14-2008 12:48 PM - edited 03-14-2019 01:57 AM
is there an audible or text alert to notify the agent that they are in "not ready" state. what is happening is they do not notice that they have been moved to a "not ready" status.
03-14-2008 03:19 PM
I would be interested to find out if anyone has a solution as well. Or if there is a way to keep the agent in a ready state if they miss a call.
03-15-2008 09:37 AM
Hi Kristine,
Here is a good Cisco Tech Note that explains this functionality;
Change Agent State to "Ready" After Not Answering a Call
From this good doc;
http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_qanda_item09186a0080227b1b.shtml
Hope this helps!
Rob
03-19-2008 09:19 AM
Hey Rob,
Those instructions worked...Thanks so much for the help and quick response....
Kristine
03-17-2008 02:54 PM
I've never seen one, however if you're using CTIOS you might be able to custom code something that might fit your needs. Additionally, there might be something you can do with a CAD workflow, however I've never tried this either.
david
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