7914 Expansion Module

Unanswered Question
Mar 14th, 2008

Have anyone experienced this issue -

Lights on the Expansion Module do not light up when an extension [line]goes off-hook - light turn on for incoming new calls only -

Lights light up when a new call comes in on a new line.

I have this problem too.
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rob.huffman Fri, 03/14/2008 - 16:57

Hi Alphonso,

You need to add the Monitor Mode setting to acheive what you require :)

Monitor Mode for Shared Lines

In Cisco CME 3.0 and later versions, Monitor mode for shared lines provides a visible line status indicating whether the line is in-use or not.

When the line is in use, it cannot be used for incoming or outgoing calls. A monitor-line lamp can be off or unlit only when its line is in the idle call state. The idle state occurs before a call is made and after a call is completed. For all other call states, the monitor line lamp is on or lit.

The line button for a monitored line can also be used as a direct-station-select for a call transfer when the monitored line is in an idle state. In this case, the receptionist who transfers a call from a normal line can press the Transfer button and then press the line button of the monitored line, causing the call to be transferred to the phone number of the monitored line.

For configuration information, see the "SCCP: Assigning Directory Numbers to Phones" section.

Monitor mode is intended for use only in the context of shared lines so that a receptionist can visually monitor the in-use status of several users' phone extensions; for example, for Busy Lamp Field (BLF) notification.

The following example shows a monitor-line configuration. Extension 2311 is the manager's line, and ephone 1 is the manager's phone. The manager's assistant monitors extension 2311 on button 2 of ephone 2. When the manager is on the line, the lamp is lit on the assistant's phone. If the lamp is not lit, the assistant can speed-dial the manager by pressing button 2.

ephone-dn 11

number 2311

ephone-dn 22

number 2322

ephone 1

button 1:11

ephone 2

button 1:22 2m11


Hope this helps!


alphonsogriffin Mon, 03/17/2008 - 08:50

Another question, regarding the Monitor-Line Button - Can this solution be applied to non-shared lines.

Can it be applied to standard user lines...

alphonsogriffin Mon, 03/17/2008 - 11:19

thank -

can you think of any other solution to acheive monitoring of user lines [extensions] to identify which lines are available to receive calls instead of vmail.


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