03-15-2008 02:31 AM - edited 03-15-2019 09:28 AM
Hi,
we have a customer running CCM 5.1(3) and they want the Corporate directory listed under option 5 on their IP phones to be swapped with personal directory option 4.
Hence they want their directory menu to look like this
1. missed call
2. received calls
3.placed calls
4.Coorporate Directory ( presently this spot is sued by personal directory)
5. Personal Dirctory
Can this be done and how?
Many thanks
03-15-2008 08:49 AM
Hi Deji,
Hope all is well my friend :) Sadly this order cannot be changed. This question has come up every once in awhile. Here is one such thread (answer from Adam @ Cisco);
Hope this helps!
Rob
03-16-2008 04:04 AM
Rob,
Thanks for your response.
I have looked at the post and observed sevreal work arounds. The one I think will appeal to our customer is the soft key solution. I have tried creating a new soft key template called corporate directory, however I cant seem to be able to add the url pointing the corporate directory url under add application.
Do you know how I can do this?
03-16-2008 07:13 AM
Hey Deji,
No worries :)
Did you create and save the new Non-Standard "Corporate Directory" first and then go back to it to add the Application Softkey?
It sounds like this is the way;
Adding Application Softkeys to Nonstandard Softkey Templates
Cisco Unified CallManager includes standard softkey templates for call processing and applications. When creating custom, nonstandard softkey templates, copy the standard templates and make modifications as required. This procedure describes how to add application softkeys to a nonstandard softkey template that you created.
http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/5_1_3/ccmcfg/b06skey.html#wp1025842
Hope this helps!
Rob
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