I have a unified messaging setup with exchange 2003
when i delete the message from the phone, i cannot see it in the deleted item. but when i delete the message from outlook it goes to deleted items and MWI becomes off.
is this normal behavior and how can i change it to stay in the deleted items.
Can you check this setting;
Complete these steps in order to enable the recovery of deleted messages.
Go to the Unity System Admin page.
Select the subscriber from the Class of Service list and click View.
Click the Messages link in the Class of Service page.
Check Deleted messages are copied to the deleted items folder.
From this excellent doc;
Unity: Set a Recovery Period for Deleted Voicemail Configuration Example
Hope this helps!