unity 4.x questions

Answered Question
Mar 16th, 2008

Hi,

Q1) When sending broadcast messages the MWI does not lit is this normal

Q2) With Unity notification, i can reach the state where unity calls the mobile but i cannot enter any dtmf, do i need to create a dial-peer and what it should look like?

Good day

I have this problem too.
0 votes
Correct Answer by rob.huffman about 8 years 10 months ago

Hi Wissam,

For question #1;

Broadcast Messages do not light MWI's. You can setup a Public Distribution List to accomplish this and Light MWI's;

From Unity Master Jeff Lindborg;

http://forum.cisco.com/eforum/servlet/NetProf?page=netprof&forum=Unified%20Communications%20and%20Video&topic=Unified%20Communications%20Applications&CommCmd=MB%3Fcmd%3Ddisplay_location%26location%3D.1dd8ad43

For question #2;

Cisco Unity with CallManager Problem with DTMF

http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_tech_note09186a0080094607.shtml

Hope this helps!

Rob

EDIT: Jaime, you are too fast for my lame-o typing skills :)

Correct Answer by Jaime Valencia about 8 years 10 months ago

1 that is WAD

Cisco Unity Conversation: Subscribers Can Receive System Broadcast Messages

http://www.cisco.com/en/US/docs/voice_ip_comm/unity/405/release/notes/cu405rn.html#wp423116

•System broadcast messages do not light message waiting indicators (MWIs) on subscriber phones, nor do they cause distinctive dial tones to notify subscribers of a new message when they pick up their desk phone receiver. System broadcast messages also do not trigger message notifications for alternative devices, such as a pager or another phone.

2

If using H323 you should already have them in place, otherwise you wouldn't be able to reach the mobile

dial-peer voice 1 pots

incoming called-number .

dtmf-relay h245-alphanumeric

dial-peer voice 2 voip

destination-pattern 9T

dtmf-relay h245-alphanumeric

the rest of the config for the dial-peers depends on the ports, codecs, etc

HTH

javalenc

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Correct Answer
Jaime Valencia Sun, 03/16/2008 - 11:21

1 that is WAD

Cisco Unity Conversation: Subscribers Can Receive System Broadcast Messages

http://www.cisco.com/en/US/docs/voice_ip_comm/unity/405/release/notes/cu405rn.html#wp423116

•System broadcast messages do not light message waiting indicators (MWIs) on subscriber phones, nor do they cause distinctive dial tones to notify subscribers of a new message when they pick up their desk phone receiver. System broadcast messages also do not trigger message notifications for alternative devices, such as a pager or another phone.

2

If using H323 you should already have them in place, otherwise you wouldn't be able to reach the mobile

dial-peer voice 1 pots

incoming called-number .

dtmf-relay h245-alphanumeric

dial-peer voice 2 voip

destination-pattern 9T

dtmf-relay h245-alphanumeric

the rest of the config for the dial-peers depends on the ports, codecs, etc

HTH

javalenc

Correct Answer
rob.huffman Sun, 03/16/2008 - 11:27

Hi Wissam,

For question #1;

Broadcast Messages do not light MWI's. You can setup a Public Distribution List to accomplish this and Light MWI's;

From Unity Master Jeff Lindborg;

http://forum.cisco.com/eforum/servlet/NetProf?page=netprof&forum=Unified%20Communications%20and%20Video&topic=Unified%20Communications%20Applications&CommCmd=MB%3Fcmd%3Ddisplay_location%26location%3D.1dd8ad43

For question #2;

Cisco Unity with CallManager Problem with DTMF

http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_tech_note09186a0080094607.shtml

Hope this helps!

Rob

EDIT: Jaime, you are too fast for my lame-o typing skills :)

Jaime Valencia Mon, 03/17/2008 - 12:00

not at all Rob, i just got lucky and was looking at the post at the right time, glad we both got 5s for our responses and both solved the issue.

regards =D

javalenc

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