unity 4.x questions

Answered Question
Mar 16th, 2008
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Hi,

Q1) When sending broadcast messages the MWI does not lit is this normal

Q2) With Unity notification, i can reach the state where unity calls the mobile but i cannot enter any dtmf, do i need to create a dial-peer and what it should look like?


Good day


Correct Answer by Rob Huffman about 9 years 2 months ago

Hi Wissam,


For question #1;


Broadcast Messages do not light MWI's. You can setup a Public Distribution List to accomplish this and Light MWI's;


From Unity Master Jeff Lindborg;


http://forum.cisco.com/eforum/servlet/NetProf?page=netprof&forum=Unified%20Communications%20and%20Video&topic=Unified%20Communications%20Applications&CommCmd=MB%3Fcmd%3Ddisplay_location%26location%3D.1dd8ad43


For question #2;


Cisco Unity with CallManager Problem with DTMF


http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_tech_note09186a0080094607.shtml


Hope this helps!

Rob


EDIT: Jaime, you are too fast for my lame-o typing skills :)

Correct Answer by Jaime Valencia about 9 years 2 months ago

1 that is WAD

Cisco Unity Conversation: Subscribers Can Receive System Broadcast Messages

http://www.cisco.com/en/US/docs/voice_ip_comm/unity/405/release/notes/cu405rn.html#wp423116


•System broadcast messages do not light message waiting indicators (MWIs) on subscriber phones, nor do they cause distinctive dial tones to notify subscribers of a new message when they pick up their desk phone receiver. System broadcast messages also do not trigger message notifications for alternative devices, such as a pager or another phone.


2

If using H323 you should already have them in place, otherwise you wouldn't be able to reach the mobile


dial-peer voice 1 pots

incoming called-number .

dtmf-relay h245-alphanumeric


dial-peer voice 2 voip

destination-pattern 9T

dtmf-relay h245-alphanumeric


the rest of the config for the dial-peers depends on the ports, codecs, etc


HTH


javalenc

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Correct Answer
Jaime Valencia Sun, 03/16/2008 - 11:21
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1 that is WAD

Cisco Unity Conversation: Subscribers Can Receive System Broadcast Messages

http://www.cisco.com/en/US/docs/voice_ip_comm/unity/405/release/notes/cu405rn.html#wp423116


•System broadcast messages do not light message waiting indicators (MWIs) on subscriber phones, nor do they cause distinctive dial tones to notify subscribers of a new message when they pick up their desk phone receiver. System broadcast messages also do not trigger message notifications for alternative devices, such as a pager or another phone.


2

If using H323 you should already have them in place, otherwise you wouldn't be able to reach the mobile


dial-peer voice 1 pots

incoming called-number .

dtmf-relay h245-alphanumeric


dial-peer voice 2 voip

destination-pattern 9T

dtmf-relay h245-alphanumeric


the rest of the config for the dial-peers depends on the ports, codecs, etc


HTH


javalenc

Correct Answer
Rob Huffman Sun, 03/16/2008 - 11:27
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Hi Wissam,


For question #1;


Broadcast Messages do not light MWI's. You can setup a Public Distribution List to accomplish this and Light MWI's;


From Unity Master Jeff Lindborg;


http://forum.cisco.com/eforum/servlet/NetProf?page=netprof&forum=Unified%20Communications%20and%20Video&topic=Unified%20Communications%20Applications&CommCmd=MB%3Fcmd%3Ddisplay_location%26location%3D.1dd8ad43


For question #2;


Cisco Unity with CallManager Problem with DTMF


http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_tech_note09186a0080094607.shtml


Hope this helps!

Rob


EDIT: Jaime, you are too fast for my lame-o typing skills :)

Jaime Valencia Mon, 03/17/2008 - 12:00
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  • Cisco Employee,
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    2011

not at all Rob, i just got lucky and was looking at the post at the right time, glad we both got 5s for our responses and both solved the issue.


regards =D


javalenc

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