IPCC Express Preimum - IP COMM - Voice/Quality ISSUES

Unanswered Question

Hello y'all.

We have installed IPCC Express Premium version 4.0(4) and all our agents are using IP COMM (sotfphone) version 2.1.1.0.

We are facing some voice quality problems and these problems happen when CPU hits 100%. The "big deal" is that when CPU hits 100% the process of IP COMM causes it.

Any idea to fix this? Workaround?

Best regards,

Gabriel Amancio

I have this problem too.
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Okechi Awujo Sun, 03/16/2008 - 23:56

this should help.. if you are using Windows XP go to task manager and set the priority of the Ip Comms process to real time

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