IPCC UPGRADE FROM 3.5 TO 5.X

Unanswered Question
Mar 17th, 2008
User Badges:

Does somebody know about a clear procedure to upgrade IPCC from 3.5.4 to 5.x. I found something that telling that you can only pass from 4.5 to 5.x but in this procedure we can convert the license from 3.5 to 5.x????


http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_5_02/installation/guide/crs502ig.pdf


I need help

Thanks


  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 0 (0 ratings)
Loading.
Riccardo Bua Mon, 03/17/2008 - 08:07
User Badges:
  • Cisco Employee,

Bonjour Frederik,


I am afraid there is no positive answer to your enquiry.


At the beginning of the document you mention there is clearly written:"This chapter describes how to upgrade from CRS 4.5(x) to CRS 5.0(2). Direct upgrades from other Cisco releases are not supported."


You will need to request a new license with a valid support contract via Product Upgrade Tool and given all the installer/product changes the best approach would be to perform a clean install.


Regards,


Riccardo

mlarrimore Mon, 03/17/2008 - 11:56
User Badges:

i just recently open a case in order to upgrade from 3.5.4 to 5x i was told that there is no path it is a new install. You can't even backup and restore the information from 3.5 to 5x.

f.gouger Tue, 03/18/2008 - 10:28
User Badges:

thank you for the answer. I will do the work as a new installation.

Actions

This Discussion