When i run a "top N By number of calls" I'm getting too many calls on one of the user. I would like to know how this report manages the number of calls.
Is it per associated devices?
For example, if i search for this user on the global directory and click on Device Association, there are more than one associated device attached to this user.
I wonder if this is why i get too many calls on the number of calls report.
Just want to make sure if the total number of calls is related with all associated devices to the user or it is just counting calls on the main extention only.