Call Redirect - Busy doesnt work

Unanswered Question
Mar 17th, 2008

Hi there,

I'm trying to use the call redirect step.. if the destination is busy, it should do a Call_on_hold, play a prompt then do a Call_unhold ...

But the script does not enter in the Busy... it just go to the next step of the script..

any help ?

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rcronier@ip-exp... Mon, 03/17/2008 - 13:04

Hi,

If you do not enter in busy trigger mode it could be the busy trigger of the phone which is more than 1

Try to set the "busyTrigger" of the phone to 1

If this post help you Rate please

Remy (France)

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