Our Unity and Exchange servers are integrated. I have this issue. A user already has an exchange account. For example, Jdoe. He did not have a phone and now does. How can I get him a VM account if when I try to create his account it points to the mail server and Unity tries to create a new user ID. If I make his alias match Jdoe, Unity does not let me create it because it says the user already exists.
Is there a work around? i don't want to delete the exchange account. If I create the Unity account as anything else, it will let me just as long as the Exchange alias does not match.