I have 2 call control groups numbered as 0 and 1 on the IPIVR 4.1.
We are using UCCE and IPIVR provided queue music on hold.
Do I need to create 2 Trunk Groups one for each of the above Call Control Groups - under NTG in the UCCE configuration manager? Could you point me to some documentation on NTG and IPIVR Call Control Groups numbers? We want certain call types to use one call control group 0 and others call control group 1. I can hanlde this on the IPIVR by associating the CCG with the right triggers. But I wanted to make sure ICM is configured correctly for trunk group numbers. Thank you