Mobility Error

Unanswered Question
Mar 18th, 2008
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I have a customer that is trying to log a wireless phone into Mobility, and when they do so, they receive an Error [9]. Their directory integration (AD) appears to all be working properly.

I had them check their Device profiles to make sure their was a profile created for the user. There is a profile created for this user under the Device Associations Tab. Do they also need a Device Profile created under the Extension Mobility Tab? If not, any other ideas? Thank you.


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Overall Rating: 4 (1 ratings)
Brandon Buffin Tue, 03/25/2008 - 05:30
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Yes, you will need to associate the device profile with the user account using the Extension Mobility link in user configuration.

Hope this helps. If so, please rate the post.



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