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CTIOS agent transfer using Agent ID/Name

mohsin.kazi
Level 1
Level 1

‎03-18-2008 01:16 PM - edited ‎03-14-2019 01:58 AM

Hi,

Is there a way to transfer a call using CTIOS agent desktop to another agent using their Agent ID/Name?

Thanks

Mohsin Kazi

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Riccardo Bua
Level 5
Level 5

‎03-19-2008 04:27 AM

Hi Mohsin,

you will need to customise the client with a Database Dip to retrieve the agentid/name.

There is no solution for it out of the box.

Regards,

Riccardo

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