IPCC agent ready problem

Unanswered Question
Mar 18th, 2008
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I have an agent that when she is in a ready state, she will receive a call and immediately go into either a not ready state or a reserved state, which does not allow her to answer the call. Has anyone else experience this type of problem before?

IPCC 4.0(5)

Agent desktop 6.1.4.5

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