we need to make the IP Phone integrated with 3rd party Windows application (ERP system) using MS Visual Studio 200/2008 (C#).
I can not find the place where to start with.. :(
Just in 2 words: we need to interact with the phone:
1. to make the automatically calls by pressing a button in ERP
2. to have a pop-up form shown in ERP with the contact/account details for any incoming call
So, which API to use, is there any documentation, samples, additional software/drivers and so on..??
Thank you very much for any help and replies.