Integration with Cisco Unified IP Phone 7960G

avg_softengine · ‎03-19-2008

Hi All,

we need to make the IP Phone integrated with 3rd party Windows application (ERP system) using MS Visual Studio 200/2008 (C#).

I can not find the place where to start with.. :(

Just in 2 words: we need to interact with the phone:

1. to make the automatically calls by pressing a button in ERP

2. to have a pop-up form shown in ERP with the contact/account details for any incoming call

So, which API to use, is there any documentation, samples, additional software/drivers and so on..??

Thank you very much for any help and replies.

regards,

Alex

pklos · ‎03-19-2008

Hi,

Check Cisco TAPI. It should be enough to do all you need.

TAPI Developer Guider for CCM 5.0: http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/tapi_dev/5_0_4/developer/tpdev.pdf

--

regards,

PK

avg_softengine · ‎03-19-2008

Thank you for the info.. 310 pages, uh..

I'll be glad also having any C# code samples how to integrate Cisco Unified IP Phones 7900 Series.

Thanx

stephan.steiner · ‎03-19-2008

I'm afraid you're not off to a good start with C#. Cisco has two ways of doing CTI: TAPI (which is native W32.. so best suited for C(++), VB, Delphi and the likes) and JTAPI (which is Java based).

If you type in "C# TAPI" into google, it'll get you to one or two C# TAPI wrappers which may do what you need to do though (but that doesn't change the fact that JTAPI would be easier to work with.. and as C# programmer you'd feel much more at home with the object oriented approach).

Mike-1985 · ‎03-19-2008

I have been using the Julmar ATapi.NET libary for programming TAPI in C#.

You might have a look on their website. It contains several examples.

stephan.steiner · ‎03-19-2008

Mike: Have you experienced any problems with those wrappers or are they essentially problem free?

avg_softengine · ‎03-22-2008

I have been told that i need to use SIP protocol API instead of TAPI to have a TRUE VOIP Windows solution.

Could you guys please tell me the difference between SIP API and TAPI?

And could you please suggest a way which API (SPI or TAPI) the OnCast solution is based on (http://www.litescape.com/oncastsoftware.html) - we have to develop something similar.

Thank you for your replies,

Alexey

avg_softengine · ‎03-27-2008

Could you please comment on SIP vs TAPI, this is really important to get know the starting point.

Again, thank you