03-19-2008 06:23 AM - edited 03-15-2019 09:32 AM
Hi,
I am having a problem with B-ACD Moh. What happens....when i call in, i get the CUE-AA (thanks for callinn....press 2 for Customer Service) when i press 2 it goes to the B-ACD hunt group and listed extentions ring 1 after another. if no one picks up the phone then i(as a caller) get ..all agents are busy message and then get the moh while on hold ... now problem starts from here when i get that seconde-greeting message again(all agents are busy)right after that Moh gets choppy.
when i do a debug i see the following: see the Attachments
CME ver: 4.2
IOS ver:c2800nm-spservicesk9-mz.124-11.XW1.bin
any input will be appreciated
Thanks
Solved! Go to Solution.
03-19-2008 06:55 AM
Hi, XW1 is very buggy, can you upgrade to XW6 and try again ?
03-19-2008 06:55 AM
Hi, XW1 is very buggy, can you upgrade to XW6 and try again ?
03-19-2008 07:04 AM
Thanks for the input brother.
i will try that and see how it goes.
Thanks again
03-19-2008 07:23 AM
The issue sounds like a problem with
language selection in the parameters possibly causing TCL to not be able to find audio files and running up the CPU. I noticed the following config.
paramspace english index 3
under EFS-CustSrv. What is index 3?
This is just a wild guess, but I would try changing that from 3 to 1 unless you are sure of that config for you application.
Chris
03-19-2008 07:40 AM
it used to be index 1 ... so i thought why not i should change it to 3 and try but no luck.
this is what happens after the second greeting ... moh...choppy...moh..choppy..moh..chopp :-)
Thanks
03-19-2008 07:48 AM
Does it happen when call you from inside as well? My guess i am thinking would either be something wrong with the file or something to do with codec transcoding..
03-19-2008 07:55 AM
this is only happening with internal calls for now since the customer is not live yet.
i am basically testing it at home (in my lab) later on i'll try calling it from FXO and T1 Pri and test it how it works (at home).
Thanks
03-21-2008 08:46 PM
Finally, its working. i downgraded my IOS from c2800nm-spservicesk9-mz.124-11.XW1.bin to this ---> c2800nm-advipservicesk9-mz.124-4.XC4.bin" and i'm not seeing any issues so far everything works perfect.
Thanks for all of your inputs.
Muddasir
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