Media steps not supported

Unanswered Question
Mar 20th, 2008
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Hi,


I've just installed IPCC express 4.05 with enhanced seats license.


Everything seems to be OK except media steps usage in scripts.


When I launch a reactive debug on basic scripts with play prompt step, I have following messages when I reach this step :

- in MIVR log


85427: mars 20 11:54:12.262 CET %MIVR-SS_TEL-5-EXCEPTION:com.cisco.channel.ChannelUnsupportedException: com.cisco.dialog.PlayPromptDialog is not supported


- in CRS Editor Exception box :

com.cisco.dialog.PlayPromptDialog is not supported (same)


Same script without media step works well.


I noticed the same behaviour whatever the media step I used.


Could you please help us solving this problem?

Thank you. Best regards,


Phil


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philippebenoit Thu, 03/20/2008 - 05:33
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Hi,


I have to wake up. I forgot to assign the primary dialog group to the JTAPI trigger ;)


Have a good day.


Phil




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