Media steps not supported

Unanswered Question
Mar 20th, 2008

Hi,

I've just installed IPCC express 4.05 with enhanced seats license.

Everything seems to be OK except media steps usage in scripts.

When I launch a reactive debug on basic scripts with play prompt step, I have following messages when I reach this step :

- in MIVR log

85427: mars 20 11:54:12.262 CET %MIVR-SS_TEL-5-EXCEPTION:com.cisco.channel.ChannelUnsupportedException: com.cisco.dialog.PlayPromptDialog is not supported

- in CRS Editor Exception box :

com.cisco.dialog.PlayPromptDialog is not supported (same)

Same script without media step works well.

I noticed the same behaviour whatever the media step I used.

Could you please help us solving this problem?

Thank you. Best regards,

Phil

I have this problem too.
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philippebenoit Thu, 03/20/2008 - 05:33

Hi,

I have to wake up. I forgot to assign the primary dialog group to the JTAPI trigger ;)

Have a good day.

Phil

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