How to transfer a caller to the VM box?

jeffshen1215 · ‎03-20-2008

For example, the assistant pick up her boss's phone and talk with the caller, then she want to transfer the user directly to her boss's VM box, let him leave a message.

We are using Unity Connection 1.2.

Thanks,

PS

Once we use Nortel VM, we achieve this feature by transfer the caller to a express messaging.

Rob Huffman · ‎03-20-2008

Hi Jeff,

You should be able to model something for Unity Connection much like what is shown in this doc;

http://www.cisco.com/en/US/customer/products/sw/voicesw/ps556/products_tech_note09186a00800dea82.shtml

Hope this helps!

Rob

jeffshen1215 · ‎03-20-2008

Hi Rob,

I can't reach the file due to account limit...

Jason Bree · ‎03-20-2008

We use **XXXXXXX to transfer directly to mail.

Hope that helps

Jason

jeffshen1215 · ‎03-20-2008

What is XXXX represents? Extension number or VM pilot number? Thanks,

I tried as you said, but failed. I wonder the code "**" has not been configured in our system yet.

Jason Bree · ‎03-20-2008

Under Device you need to configure a CTI route point for transfer to VM and set the DN as **458xxxx in my case.

Jason

Rob Huffman · ‎03-20-2008

Hi Jeff,

I have attached the doc below :)

Hope this helps!

Rob

Rob Huffman · ‎03-20-2008

Let's try this again :)

jeffshen1215 · ‎03-20-2008

Thanks Rob and Jason, I appreciate your help!

Your answer solved 50% of my problem. I didn't mention at the begining, our system is an integration of 50% Nortel and 50% Cisco, both of the users are using Unity VM.

So you helped me to solve the Cisco part, but for Nortel User, I still need to find the solution...(Current connection: Nortel PBX---PIMG--cisco Unity)

Jason Bree · ‎03-20-2008

We have the same set up right now. Told nortel users they are out of luck till their site gets IP phones