Phone Agent not ring

sebastien.pecron · ‎03-20-2008

Hi,

I have install UCCX v5.0

When i call CSQ, and i have an agent ready, the phone don't ring and agent go to not ready.

Thanks for your help

ekumpel · ‎03-21-2008

Sounds like ICM saw the agent ready and tried to deliver the call, but for some reason CM was unable to terminate the call at the agents phone. The reason the agent went idle was that ICM saw it as RONA situation.

sebastien.pecron · ‎03-21-2008

I dont't understand your answer.

Can you explain me?

thanks

david.macias · ‎03-21-2008

Make sure the phone is associated with the RM user in the callmanager.

david

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