Solved: Transfer not working

DMobley1022 · ‎03-21-2008

I have some users in a remote office who say they are unable to get the Consultative transfer to work. They are following the instructions.

They are saying that the never get an option to talk to the person they are transferring the call too. As soon as the other person picks up they are dropped from the conversation and the calling party and the person the call was being transferred to are now on the conversation.

Rob Huffman · ‎03-21-2008

Hi Dustin,

If you are using CME at this location try using Transfer System Full-Consult, the phones also need to be setup with a Dual Line config;

A dual-line ephone-dn has one virtual voice port and two channels to handle two independent calls. This capacity allows call waiting, call transfer, and conference functions within a single ephone-dn. Dual-line mode is supported on all phone types, but is not appropriate for voice-mail numbers, intercoms, or ephone-dns used for message-waiting indicators, paging, loopback, or hunt groups. Overlays of single-line hunt groups onto dual-line buttons are supported.

Ephone-dns are created in single-line mode if the dual-line keyword is not used. Changing an ephone-dn from dual-line mode to single-line mode (and vice versa) requires that you delete the ephone-dn and then recreate it.

From this good CME doc;

http://www.cisco.com/en/US/products/sw/voicesw/ps4625/products_command_reference_chapter09186a0080611350.html

And to set the transfer mode for the system;

SUMMARY STEPS

1. enable

2. configure terminal

3. telephony-service

4. transfer-system {blind | full-blind | full-consult [dss] | local-consult}

5. transfer-pattern transfer-pattern [blind]

6. exit

From this good doc;

http://www.cisco.com/en/US/products/sw/voicesw/ps4625/products_configuration_guide_chapter09186a00806a7ff9.html#wp1071598

Hope this helps!

Rob

View solution in original post

Rob Huffman · ‎03-21-2008

Hi Dustin,

If you are using CME at this location try using Transfer System Full-Consult, the phones also need to be setup with a Dual Line config;

A dual-line ephone-dn has one virtual voice port and two channels to handle two independent calls. This capacity allows call waiting, call transfer, and conference functions within a single ephone-dn. Dual-line mode is supported on all phone types, but is not appropriate for voice-mail numbers, intercoms, or ephone-dns used for message-waiting indicators, paging, loopback, or hunt groups. Overlays of single-line hunt groups onto dual-line buttons are supported.

Ephone-dns are created in single-line mode if the dual-line keyword is not used. Changing an ephone-dn from dual-line mode to single-line mode (and vice versa) requires that you delete the ephone-dn and then recreate it.

From this good CME doc;

http://www.cisco.com/en/US/products/sw/voicesw/ps4625/products_command_reference_chapter09186a0080611350.html

And to set the transfer mode for the system;

SUMMARY STEPS

1. enable

2. configure terminal

3. telephony-service

4. transfer-system {blind | full-blind | full-consult [dss] | local-consult}

5. transfer-pattern transfer-pattern [blind]

6. exit

From this good doc;

http://www.cisco.com/en/US/products/sw/voicesw/ps4625/products_configuration_guide_chapter09186a00806a7ff9.html#wp1071598

Hope this helps!

Rob

DMobley1022 · ‎03-21-2008

Sorry. I should have been more clear. At this time we do not use any CM. Its a remote office with 8 phones which we just configure everything through the router. They are not tied back into our main office at this time.

Rob Huffman · ‎03-21-2008

Hi Dustin,

No worries :) The settings I suggested are for CME (Callmanager Express) which is router based. Is that what you are using?

Rob

DMobley1022 · ‎03-21-2008

Actually I belive it is CME. Let me double check.