Solved: Unity 5.0 Upgrade

dmckelvey · ‎03-23-2008

We built a Unity 5.0.1 Server today in the lab in preparation for our upgrade from 4.0(5)

The actual installation went smooth based on Cisco's documentation. However, I am getting the following errors:

Event Type: Error

Event Source: CiscoUnity_Wav

Event Category: Error

Event ID: 818

Date: 3/23/2008

Time: 11:51:44 PM

User: N/A

Computer: CCM-UNITY

EXPLANATION:

A serious failure has occurred on port 1 while opening a wav device for playback. Depending upon the severity of the failure, parties on this call could experience unexpected behavior or be disconnected. In some cases, further calls on this port will not be handled correctly.

TECHNICAL DETAILS:

Thread 0x00000C04 had a Failure on Port 1 in AvWav

DESCRIPTION:

File: E:\Views\CU5.0.0.297\un_Miu\UnityAvWav\WAVOUT.cpp(426)

Method: WavOutOpen

Failure: call to waveOutOpen failed with error(6).

Event Type: Error

Event Source: CiscoUnity_Miu

Event Category: Error

Event ID: 535

Date: 3/23/2008

Time: 11:51:44 PM

User: N/A

Computer: CCM-UNITY

TECHNICAL DETAILS:

Thread 0x00000C04 had a failure on port 1 in method CAvMiuWave::Play()

DESCRIPTION: AvWav WavPlay failed with 0xFFFFFFFF.

DETAILS:

FileName: :\CommServer\Localize\Prompts\ENU\G711\AvFailure\FailsafeENU.wav

HWAV: 0x0000000F

WavState: WAV_STOPPED.

CALLINFO:

CallerID: 7047144419

CalledID: 6000

RedirectingID: Unknown

Origin: Internal

Reason: Direct

Trunk: 0.

CALL SEQUENCE:

[19:37:21:048 - 0x00000BFC] Drop() - S_OK

[23:51:44:015 - 0x000008F8] LINE_APPNEWCALL(0x000102BB)

[23:51:44:015 - 0x000008F8] SetEvent(NewCall)

[23:51:44:015 - 0x000008F8] SetEvent(CallInfoArrived)

[23:51:44:218 - 0x00000C04] Answer() entered

[23:51:44:218 - 0x00000C04] lineAnswer(0x000102BB) - 0x000102AA

[23:51:44:218 - 0x000008F8] LINE_REPLY(0x000102AA | 0x00000000)

[23:51:44:250 - 0x000008F8] LINECALLSTATE_CONNECTED(0x000102BB | Active)

[23:51:44:250 - 0x00000C04] WaitFor(0x000102AA | CONNECTED) - CONNECTED

[23:51:44:250 - 0x00000C04] Answer() - S_MIU_CONNECTED

[23:51:44:421 - 0x00000C04] GetMediaLength() entered

[23:51:44:421 - 0x00000C04] WavOpen(AvSubSignInENU002.wav) - 0x0000000B

[23:51:44:421 - 0x00000C04] WavGetLength(0x0000000B) - 5556

[23:51:44:421 - 0x00000C04] WavClose(0x0000000B) - 0x00000000

[23:51:44:421 - 0x00000C04] GetMediaLength() - 5556 | S_OK

[23:51:44:421 - 0x00000C04] Play() entered

[23:51:44:421 - 0x00000C04] WavOpen(AvSubSignInENU002.wav) - 0x0000000C

[23:51:44:421 - 0x00000C04] WavGetLength(0x0000000C) - 5556

[23:51:44:421 - 0x00000C04] WavClose(0x0000000C) - 0x00000000

[23:51:44:421 - 0x00000C04] WavOpen(AvSubSignInENU002.wav) - 0x0000000D

[23:51:44:421 - 0x00000C04] WavSetChunks(0x0000000D) - 0x00000000

[23:51:44:421 - 0x00000C04] WavSetPosition(0x0000000D | 0) - 0

[23:51:44:421 - 0x00000C04] WavSetVolume(0x0000000D | 50) - 0x00000000

[23:51:44:421 - 0x00000C04] WavSetSpeed(0x0000000D | 100) - 0x00000000

[23:51:44:437 - 0x00000C04] WavPlay(0x0000000D) - 0xFFFFFFFF

[23:51:44:437 - 0x00000C04] WavClose(0x0000000D) - 0x00000000

[23:51:44:437 - 0x00000C04] Play(Item 1 of 1 | AvSubSignInENU002.wav) - FAILED with 0x80004005

[23:51:44:437 - 0x00000C04] Play(1 Item | PlayLength 0) - E_FAIL

[23:51:44:437 - 0x00000C04] Answer() entered

[23:51:44:437 - 0x00000C04] Answer() - S_MIU_CONNECTED

[23:51:44:437 - 0x00000C04] Play() entered

[23:51:44:437 - 0x00000C04] WavOpen(FailsafeENU.wav) - 0x0000000E

[23:51:44:437 - 0x00000C04] WavGetLength(0x0000000E) - 5633

[23:51:44:437 - 0x00000C04] WavClose(0x0000000E) - 0x00000000

[23:51:44:437 - 0x00000C04] WavOpen(FailsafeENU.wav) - 0x0000000F

[23:51:44:437 - 0x00000C04] WavSetChunks(0x0000000F) - 0x00000000

[23:51:44:437 - 0x00000C04] WavSetPosition(0x0000000F | 0) - 0

[23:51:44:437 - 0x00000C04] WavSetVolume(0x0000000F | 50) - 0x00000000

[23:51:44:437 - 0x00000C04] WavSetSpeed(0x0000000F | 100) - 0x00000000

[23:51:44:437 - 0x00000C04] WavPlay(0x0000000F) - 0xFFFFFFFF.

Any ideas?? Thanks!

Tray Stoutmeyer · ‎03-23-2008

You are running into the classic WTS/Remote Desktop with audio set to come to your machine bug. Turn off the audio portion under options in your remote desktop that allow you to bring the audio to your machine. It screws up the audio drivers on Unity and makes it totally unresponsive. Go to the options on RDP and then choose the Local Resources tab. On the Local Resources tab, choose Leave at Remote Computer under the Remote Computer Sound area. Have anyone that is using RDP to get into the Unity to administer it change this setting. The other option is to use VNC instead of WTS/RDP.

Here is the bug id.

CSCeg39434

Tray

View solution in original post

Tray Stoutmeyer · ‎03-23-2008

You are running into the classic WTS/Remote Desktop with audio set to come to your machine bug. Turn off the audio portion under options in your remote desktop that allow you to bring the audio to your machine. It screws up the audio drivers on Unity and makes it totally unresponsive. Go to the options on RDP and then choose the Local Resources tab. On the Local Resources tab, choose Leave at Remote Computer under the Remote Computer Sound area. Have anyone that is using RDP to get into the Unity to administer it change this setting. The other option is to use VNC instead of WTS/RDP.

Here is the bug id.

CSCeg39434

Tray

dmckelvey · ‎03-24-2008

That worked. However, I thought if I had the WTS Configuration under Client Settings --> Audio Mapping disabled this issue would not be caused. Thanks!

Clifford McGlamry · ‎04-09-2008

Check the TSP version to make sure that it's compatible with your CallManager.

Also, you need to make sure all your ports came up in CCM and registered. If they aren't coming up, there are some known documentation bugs on certain issues (large numbers of ports, etc.).