CME ACD reporting

Unanswered Question
Mar 24th, 2008

Does anyone use the Cisco CME, if so what type of ACD reporting product do you use? Is there an ouside vendor product that you can recommend?

I have this problem too.
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Loading. Mon, 03/24/2008 - 11:52

Hi Rob, I've actually looked at the reports generated fromthis product, but the Call Center Admin didn't think that the data was helpful with their reporting responsibilities..?? I've had products by a vendor StoneVoice and now I have another Cisci recommended product...ISI..?? Thanks for the inforamtion, but I need to keep looking.

THanks again,


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