CME ACD reporting

rudy.lilly · ‎03-24-2008

Does anyone use the Cisco CME, if so what type of ACD reporting product do you use? Is there an ouside vendor product that you can recommend?

Rob Huffman · ‎03-24-2008

Hi Rudy,

Here is one highly recommended 3rd party product;

Cisco CallManager Express B-ACD Basic Reports

http://www.sentinel.com/pdf/cme_readme.pdf

Sentinal product library;

http://www.sentinel.com/prodlibrary.asp?subnav=utilities

Hope this helps!

Rob

rudy.lilly · ‎03-24-2008

Hi Rob, I've actually looked at the reports generated fromthis product, but the Call Center Admin didn't think that the data was helpful with their reporting responsibilities..?? I've had products by a vendor StoneVoice and now I have another Cisci recommended product...ISI..?? Thanks for the inforamtion, but I need to keep looking.

THanks again,