03-24-2008 08:22 AM
Hi,
Our client has two routers with 4 serial connections to each other and configured to be members of multilink 1. Problem is, one serial connection went down but didn't send out email notification to the client. It did create a log though on Device Center as well as on Alerts and Activities under DFM. I've checked out on DFM under Device Management>Device Details that all serial interfaces that are part of the multilink 1 is set as "true" under "Is Managed". Is there something wrong with my notification groups or event set perfaps that it didn't sent out email notification? Need your advice on this.
03-24-2008 09:14 AM
What version of DFM? Please post screenshots of the event details as well as your Notification Group configuration.
03-24-2008 10:17 PM
03-24-2008 10:22 PM
03-24-2008 10:26 PM
03-24-2008 10:33 PM
Where are the details of the new event that was generated but did not produce a notification?
03-26-2008 02:51 AM
03-26-2008 09:51 AM
If an alert or event is not being generated in DFM, then there will be no notification. If you want to send an email based on a syslog message, then you need to configure an email automated action under RME > Tools > Syslog > Automated Actions.
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