CMBE: Restricting available extensions within a Call Handler

Unanswered Question
Mar 24th, 2008

Greetings,

I'm trying to figure out a menthod to only allow certain subscribers to be reachable via a specific call handler.

My client has an 800 number that goes to a warranty dept. When a caller dials in they hit an Call Handler for that dept. The client only wants callers who hit that Call Handler to be able to transfer to people within the warranty dept. They DO NOT want a menu system (Press 1 for Bob, 2 for mike, etc...) for presenting transfer options.

Does Unity Connection 2.0 have something like this? Obviously, Restriction Tables would seem to be the solution, but those don't appear to have an option to be assigned to a Call Handler.

Thanks a head of time!

I have this problem too.
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nbernhardt Fri, 07/11/2008 - 08:47

Anyone have any insight into this? This issue keeps persisting.

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