Hi Paul,

Hope all is well:)

For a good product to parse CME CDR's you might want to look into Cisco Partner "Stonevoice" that has a nice application for doing up

reports/graphs etc. This will do what you want and more;

http://www.stonevoice.com/Products/AccountingBilling/tabid/767/Default.aspx#o

For Call Recording;

Witness

http://www.witness.com/splash.htm

NICE

http://www.nice.com/solutions/enterprise/small_and_medium_businesses.php

Telrex

http://www.telrex.com/

Hope this helps!

Rob

EDIT: Paolo, you have once again shown up my inferior typing skills :) Huff

Paul, if you already have CME/CUE you can record your calls, of course it depends on the free space of the mailboxes of your users. When you are in a call that wants to record, you made a conference with the CUE Live Record Pilot Number, when you finish your call you will receive a voice mail message notification with your conversation.

For more details you can look on this link:

http://www.cisco.com/en/US/docs/voice_ip_comm/unity_exp/rel3_1/administration/guide/voicemail/12advVM.html#wp1016471

For Call Accounting, the solution from Cisco maybe is not what you need, for this look for third parties.

Regards,

Juan Carlos Arias

Another good product is by a New Zealand Based comapny called ATEA systems.

http://www.ateasystems.com

it does both call accounting and call recording in the one package.

I think its one of the best presented CDR reports i've seen

*edit* works with both CME and CM

Cheers