CDR Logs Not Logging

Answered Question
Mar 24th, 2008
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I'm looking at a CCM 4.1(3) system and the CDR reports seem to only show calls made to voicemail. Any ideas as to where to start looking into troubleshooting this? There is 1 Gateway listed in the Gateway configuration and this is the h.323 gateway in CCM. The only gatewas in the CCM are that one and a VG248. Thanks!

Correct Answer by mattcalderon about 9 years 4 months ago

Have you verified that your CDR enabled flags are set on both the sub and the pub.


Below is the link for setting up your service parameters.


http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/service/4_0_1/ccmsrva/sapathan.html#wp1017875


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MikeTomasko Mon, 03/24/2008 - 12:24
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Looks like only 1 out of the 3 CCM servers have the CDR Enabled Flag. So just enable that on the otehr 2 CCM servers?


Thanks for the quick reply!

mattcalderon Mon, 03/24/2008 - 12:40
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Correct! All servers need to have the flag enabled to capture all logs for internal/external calls.

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