CDR Logs Not Logging

Answered Question
Mar 24th, 2008

I'm looking at a CCM 4.1(3) system and the CDR reports seem to only show calls made to voicemail. Any ideas as to where to start looking into troubleshooting this? There is 1 Gateway listed in the Gateway configuration and this is the h.323 gateway in CCM. The only gatewas in the CCM are that one and a VG248. Thanks!

Correct Answer by mattcalderon about 8 years 11 months ago

Have you verified that your CDR enabled flags are set on both the sub and the pub.

Below is the link for setting up your service parameters.

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/service/4_0_1/ccmsrva/sapathan.html#wp1017875

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MikeTomasko Mon, 03/24/2008 - 12:24

Looks like only 1 out of the 3 CCM servers have the CDR Enabled Flag. So just enable that on the otehr 2 CCM servers?

Thanks for the quick reply!

mattcalderon Mon, 03/24/2008 - 12:40

Correct! All servers need to have the flag enabled to capture all logs for internal/external calls.

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