Solved: CDR Logs Not Logging

MikeTomasko · ‎03-24-2008

I'm looking at a CCM 4.1(3) system and the CDR reports seem to only show calls made to voicemail. Any ideas as to where to start looking into troubleshooting this? There is 1 Gateway listed in the Gateway configuration and this is the h.323 gateway in CCM. The only gatewas in the CCM are that one and a VG248. Thanks!

mattcalderon · ‎03-24-2008

Have you verified that your CDR enabled flags are set on both the sub and the pub.

Below is the link for setting up your service parameters.

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/service/4_0_1/ccmsrva/sapathan.html#wp1017875

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mattcalderon · ‎03-24-2008

Have you verified that your CDR enabled flags are set on both the sub and the pub.

Below is the link for setting up your service parameters.

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/service/4_0_1/ccmsrva/sapathan.html#wp1017875

MikeTomasko · ‎03-24-2008

Looks like only 1 out of the 3 CCM servers have the CDR Enabled Flag. So just enable that on the otehr 2 CCM servers?

Thanks for the quick reply!

mattcalderon · ‎03-24-2008

Correct! All servers need to have the flag enabled to capture all logs for internal/external calls.