B-ACD/AA with SRST issue

Unanswered Question
Mar 24th, 2008


I have a router in H.323 mode, with SRST configured. I am using B-ACD I changed many IOS versions but the result is the same:the script is running until the moment when it must play the audio prompts. I can see "TCL AA: ++ Playing Welcome Prompt and options menu ++" in debug, I can see the file name chosen by script is correct, but I can't hear anything on PSTN phone. I attached debug, config, sh diag and sh flash.

Any help will be highly appreciated.

Thank you,


I have this problem too.
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smalkeric Fri, 03/28/2008 - 12:19

When a call comes from PSTN , you need to configure these commands in the CME.

Try :

voice service voip

allow-connections h323 to h323

allow-connections h323 to sip

allow-connections sip to h323

allow-connections sip to sip

Tomasz Hinz Sun, 07/28/2013 - 11:46

Hi, could you send me this problem information, because your link doesn't no longer working.

Tomasz Hinz


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