Unanswered Question
Mar 24th, 2008

I upload a wav file with the next format:

16-bit PCM ,Stereo and sample rates of 48kHz in the section "Music On Hold Server Audio Sources", and select this file in the fields "User Hold MOH Audio Source" and "Network Hold MOH Audio Source" in the phone registered in the Call Manager version 5. But the music on hold don't work.

I have this problem too.
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Brandon Buffin Mon, 03/24/2008 - 13:49

Have you added your MOH server to a Media Resource Group and that MRG to a Media Resource Group List? Have you assigned the MRGL either directly to the phone(s) or to a device pool which is assigned to the phone(s)?

Hope this helps.


Jaime Valencia Mon, 03/24/2008 - 13:53

what do you get? tone on hold or dead air?

what codec is the phone using?

If G729 you need to enable the codec under the IPVMS service parameters



if this helps, please rate


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