How to determine the script and prompt locations for the IP IVR

Unanswered Question
Mar 25th, 2008

Hi;

How to determine the location (path) of the scripts and the prompts at the IP IVR?

Regards

Bilal

I have this problem too.
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rbua Tue, 03/25/2008 - 07:33

Hi Bilal,

in order for us to assist you, would you please clarify what you are trying to do and on which IPIVR release?

I acknowledge it has to do with Scripts and Prompt handling but it is unclear how/what/why you are looking for with regards to it.

Thanks for posting a bit longer questions next time providing the needed level of details.

Regards,

Riccardo

bilalghayad Wed, 03/26/2008 - 02:06

Hi Riccardo;

Thanks alot :) -

I am using IPCC Enterprise version 5 with IPIVR 3.1(3), we need to format it and we do not need to loose the script and the prompt, so I would like to take it out, that is why I asked in which path it is existed to take it out.

Regards

Bilal

rbua Wed, 03/26/2008 - 02:09

For 3.1.3 you should be good with a BARS backup, a local copy should be also in the wfaffid folder, do a find for .aef.

Regards,

Riccardo

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